Optimus Health Care is celebrating significant advancements in patient engagement and operational efficiency thanks to the leadership of Gary Avery, whose vision continues to reshape how the organization connects with the communities it serves.

As a champion for innovation, Avery spearheaded Optimus Health Care’s transition to Commure Engage, delivering immediate and measurable impact. Commure Engage is a digital care-coordination platform designed to improve the patient experience by automating care journeys. Through more than 500 evidence-based, AI-driven “digital pathways,” the platform enables organizations to engage patients via SMS, voice, chat, email, or web for scheduling, appointment reminders, prep instructions, follow-up care, and education.

Under Avery’s leadership, the shift resulted in patient response rates nearly doubling — climbing to 39%, a remarkable improvement that has strengthened access to preventive, primary, behavioral, and specialty care across Optimus Health Care’s diverse patient population.

The financial benefits have been equally noteworthy, strengthening the organization’s overall stability and supporting its ability to continue expanding services to the community.

Building on this momentum, Avery is now leading the deployment of Commure Agents, an AI-powered scheduling and access solution. This next phase will further simplify patient access and scheduling, advancing Avery’s broader vision: a more connected, compassionate healthcare experience for every patient.

Optimus Health Care looks forward to the continued impact of these transformative efforts as it remains committed to delivering high-quality, accessible care to the communities it proudly serves.